Despite the fact that ZEP.DISIG.SK services are available free of charge, we are doing our best to provide support to everyone.
We ask for patience and understanding that, given the limited resources, we cannot provide anything other than e-mail based support or guarantee the response time.
If you need help or if you have any questions about the portal, you can contact us via contact form.
Before you contact us, please make sure that your problem is not already described in the list of common issues or its solution is not available in user guide of Web Signer application.
Installation of signing application
Viewing and signing of electronic documents on this website is performed by Disig Web Signer application.
Click the button bellow to start the wizard that will check the ability of your browser to run Web Signer application and will help you quickly set everything up:
1) An error gets displayed when Web Signer application is working with Slovak eID card
Web Signer application may display one of the following errors when it is working with Slovak eID card:
Any error message containing "CKR_FUNCTION_FAILED" text in the error details
"System.Security.Cryptography.CryptographicException" with description "An internal error occurred"
"System.Security.Cryptography.CryptographicException" with description "Provider DLL failed to initialize correctly"
In most cases this means there is a communication problem between the signing application and eID card. It may be caused by the card reader incorrectly connected to the computer, eID card incorrectly inserted into the card reader, or by the internal error of eID card driver.
We recommend trying one or more of the following actions:
Disconnect card reader from computer, reconnect it again an make sure it is connected correctly.
Remove the card from the reader, insert it again and make sure it is inserted firmly and not upside down or reversed.
Restart application "Aplikácia pre eID" and its component "Propagátor Certifikátov".
Reinstall eID card related software that can be downloaded from minv.sk.
If the problem persists, please contact technical support of Ministry of Interior of the Slovak Republic who is official provider of "Aplikácia pre eID" application. Their call center telephone number is 0800 222 222.
Frequently asked questions
1) What are possible results of signature validation?
Online service ZEP.DISIG.SK distinguishes between four possible signature states and uses the following color representation for them:
2) How do I sign a PDF document with PAdES signature?
When signing a PDF document in SK ZEP mode, the default signature format is CAdES. To change the signature format, click the "Change" button before signing the document.
3) Why is the validation result "Valid (partial validation)"?
This is the most common validation result after the document has been signed in SK ZEP mode and then validated by clicking the "Validate signed document" button.
Signature is determined to be "Valid (partial validation)" when it is necessary to wait (usually a few hours) for a new list of revoked certificates to be issued by one of the certification authorities that issued certificates used in the validation process.
Information on when it will be possible to fully validate the signature is provided by "Validates at" field in "Details" section of the validation result.
4) Does the signature created with ZEP.DISIG.SK service contain a time-stamp?